Skip to main content
Guest Services, Vail Resort, Colorado
Guest Services, Vail Resort, Colorado

GUEST SERVICES

From finding a lost glove, to taking care of your child, to storing valuables safely—we're here to help.

Lost & Found

Lose something on the mountain? Fill out the form below or call 970.754.3059 for assistance.

Contact Us

We are always striving to improve our guest service. Can't find what you're looking for online? Call or email us using the below info and thank you for choosing Vail.

The Numbers

Reservations & Vacation Customer Service: 888.500.5155
Travel Agent Reservations: 888.500.5155

Snow Conditions: 970.754.4888
Driving Conditions: 877.315.7623
Colorado Department of Transportation: 303.639.1111
Town of Vail: 970-479-2100

Lodging: 888.500.5155 or 970.496.4910
Ski & Snowboard School: 800.475.4543
Lift Tickets & PEAKS Info: 970.754.0015
Resort Info & Activities: 970.SKI.VAIL (970.754.8245)
Groups & Conferences: 866.231.8245

Corporate Customer Service
8 a.m. to 8 p.m. MT, Mon-Fri
8 a.m. to 6 p.m. MT, Sat-Sun
970.754.0015
comments@vailresorts.com

Vail Mountain by email (not for lodging, reservations or cancellations):
vailinfo@vailresorts.com

You can also contact Vail Resorts by mail at:
Vail Resorts
P.O. Box 7
Vail, CO 81658
970.476.5601

Employment: 888.SKI.JOB1 (888.754.5621)
PEAKS: 970.754.0003
Lost & Found: 970.754.3059

Rentals & Tuning

Vail Sports Arrabelle: 970.479.4415
Vail Sports Lionshead: 970.476.3600
Vail Sports Mountain Plaza: 970.477.5740
Vail Sports Golden Peak: 970.479.4912
Burton, Arrabelle: 970.477.5741
Burton, Vail Village: 970.476.7454
Ritz-Carlton Residences: 970.476.4615

Accessibility for individuals with special needs

Voice and TTY:
970.754.3072
Adaptive skiing programs: 970.754.3264

 

LOCKERS & STORAGE

Vail Sports at Golden Peak

Price TBD: per day basket storage
Price TBD: overnight ski storage

Vail Sports at Mountain Plaza next to the Vista Bahn

Price TBD: per day basket storage
Price TBD: overnight ski valet

Vail Sports at the Arrabelle

Price TBD: per day basket storage
Price TBD: overnight ski valet (next to the gondola)

Vail Sports in the Vail 21 building in Lionshead

Price TBD: per day basket storage

On-mountain Daytime Lockers

$4 (token operated) or $6-8 (electric lockers)

Eagle’s Nest

Mid-Vail
Base of the gondola adjacent to the restrooms