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Mountain Info, Vail Resorts
Mountain Info, Vail Resorts


Find seasonal hours of operation and important mountain safety information to ensure a fun, memorable, and safe time during your vacation at Vail
Observe “Your Responsibility Code”... and share the responsibility with others.

Mountain Information Center

800-503-8748 or locally 970-754-VAIL (8245)

Think of it as your own personal assistant. Our Mountain Information Center is your resource for reservations
and recommendations on the hot spots and best-kept secrets in town.

The office is located in the Arrabelle at Vail Square in Lionshead

Monday-Friday, 9:00am – 4:00pm

Contact Us

At Vail we are always striving to improve our guest service. Can't find what you are looking for online?

We've got the answers you're looking for through the phone numbers and links below. Thank you for choosing Vail.

Resort Info & Activities - 970-SKI-VAIL (754-8245)
Reservations & Vacation Customer Service - 888-500-5155
Travel Agent Reservations - 888-500-5155

Snow Conditions - 970-754-4888
Driving Conditions - 877-315-7623
Colorado Dept. of Transportation - 303-639-1111
Town of Vail - 970-479-2100

Lodging - 888-500-5155 or 970-496-4910
Ski & Snowboard School - 800-475-4543
Lift Tickets & PEAKS Info - 970-754-0015
Groups & Conferences - 866-231-8245

Corporate Customer Service

8am to 8pm MT, Mon - Fri
8am to 6pm MT, Sat - Sun

Vail Mountain by email (not for lodging, reservations or cancellations):

You can also contact Vail Resorts the old-fashioned way - by mail at:

Vail Resorts
P.O. Box 7
Vail, CO 81658

Employment - 888-SKI-JOB1
PEAKS - 970-754-0003
Lost & Found - 970-754-3059

Rentals & Tuning

Vail Sports Arrabelle: 970-479-4415
Vail Sports Lionshead: 970-476-3600
Vail Sports Mountain Plaza: 970-477-5740
Vail Sports Golden Peak: 970-479-4912
Burton, Arrabelle: 970-477-5741
Burton, Vail Village: 970-476-7454
Ritz-Carlton Residences: 970-476-4615

Accessibility for Individuals with Special Needs

Voice and TTY - 970-754-3072
Adaptive skiing programs - 970-754-3264

Mountain Stats


Total Skiable Terrain: 5,289 Acres (2,141 H)
Front Side: 1,627 Acres
Back Bowls: 3,017 Acres
Blue Sky Basin: 645 Acres

Beginner Terrain: 18%
Intermediate Terrain: 29%
Advanced/Expert Terrain: 53%

Longest Run: Riva Ridge - 4 miles (6.4 KM)
Total # of Named Runs: 195

Average Annual Snowfall 354 inches (899 CM)


Base Elevation: 8,120 Feet (2,454 M)
Mid-Elevation: 10,250 Feet (3,125 M)
Peak Elevation: 11,570 Feet (3,527 M)

Vertical Rise: 3,450 Feet (1,052 M)

Award-Winning Mountain Safety Program

skiers at Vail, CO

Your safety is our top priority. Please read through the information below completely before you arrive to ensure your visit is a great and safe one!

For the past twelve years, Vail has been recognized by the National Ski Areas Association (NSAA) for our exemplary on-mountain safety programming. Our Mountain Safety team, along with all Vail employees, is dedicated to on-mountain education and enforcement every day of the season. You’ll see Mountain Safety personnel in their trademark yellow jackets through-out the day in high traffic areas. Give them a wave!

The Mountain Safety Program includes:

  • Educating, enforcing, monitoring, and providing positive reinforcement of "Your Responsibility Code" and the Colorado Ski Safety Act.
  • Monitoring slow zones and high traffic areas across the resort.
  • Increasing guest and employee awareness of safety initiatives through on-mountain and community-wide activities during National Safety Awareness Week and other designated dates through-out the season.
  • Daily public service announcements and safety tips on TV8.
  • Daily safety announcements with Ski School instructors and lift operators.
  • Promoting the :Play it Safe, Play all Season" campaign to guests and fellow Vail employees.

*Note: Any employee in uniform is available to assist with safety questions and is empowered to suspend or revoke the skiing or riding privileges of anyone demonstrating reckless or inappropriate behavior.


Your Responsibility Code

Vail is committed to promoting ski safety. While visiting Vail mountain, you may be joined on the slopes by traditional alpine skiers, snowboarders, telemark or cross-country skiers, skiers with disabilities, and snowshoe. Always show courtesy to others and be aware that there are elements of risk involved with skiing and snowboarding that common sense and situational awareness can help reduce. Know your ability level and stay within it. Observe “Your Responsibility Code”—listed below—and share the responsibility with others.

  1. Always stay in control, and be able to stop or avoid other people or objects.
  2. People ahead of you have the right of way. It is your responsibility to avoid them.
  3. You must not stop where you obstruct a trail or are not visible from above.
  4. Whenever starting downhill or merging into a trail, look uphill and yield to others.
  5. Always use devices to help prevent runaway equipment.
  6. Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
  7. Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.

Be advised that Vail Ski Resort does not mark all potential obstacles or hazards. When marked, poles, flags, fencing, signage, padding, or other forms of marking are used to inform the skier/rider of the location of a potential obstacle or hazard. These markers do not guarantee your safety. It is part of your responsibility under the Your Responsibility Code and the Colorado Ski Safety Act to avoid all obstacles and hazards. Learn more about safety on the mountain at

Colorado Ski Safety Act

 The Colorado legislature, recognizing risks that are inherent in the sport, has passed the Colorado Ski Safety Act, which provides inherent risks of the sport and relative responsibilities of the skier; and the ski area. You must obey the Act. Under the Act, any person using the facilities of a ski area is considered a skier. A summary of the inherent risks listed below:


 Under Colorado law, a skier assumes the risk of any injury to person or property resulting from any of the inherent dangers and risks of skiing and may not recover from any ski area operator for any injury resulting from any of the inherent dangers and risks of skiing, including: changing weather conditions; existing and changing snow conditions; bare spots; rocks; stumps; trees; collisions with natural objects, man-made objects, or other skiers; variations in terrain; and the failure of skiers to ski within their own abilities.

The Ski Safety Act was amended in 2004 to include CLIFFS, EXTREME TERRAIN, JUMPS AND FREESTYLE TERRAIN as inherent dangers and risks of the sport.

Skiers and Riders should be advised that a green circle, blue square, or black diamond trail at Vail Ski Resort is not necessarily the same as a green circle, blue square, or black diamond trail at other resorts. The system is a relative rating of trails at each resort and does not compare trail difficulty between resorts. Skiers and Riders should begin with the easiest terrain and then move up in difficulty as their ability permits in order to understand the relative rating at Vail.