We are Epic Together

For the 20/21 season all pass holders get free Epic Coverage, which gives refunds for certain resort closures (e.g. COVID-19), job loss and more. Plus, 19/20 season pass holders get credits for last season.
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Credit Vail

HONORING OUR VALUED PASS HOLDERS

Up to 80% credit based on the number of days you used your pass.

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Coverage Vail

FREE FOR ALL PASS HOLDERS

Protection for job loss, certain resort closures (e.g COVID-19), injury, and more.

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vail mountain info

GUEST REFUND REQUEST

In response to the unprecedented circumstances surrounding coronavirus (COVID-19), Vail Resorts has announced as of March 17, 2020, that all of its North American resorts will be closed for the 2019-20 winter ski season. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions.

Given the unprecedented circumstances, there is not a requirement to get a refund or make changes in-resort. Please complete this form to submit for a refund or credit, subject to applicable terms and conditions for the following products:

  • Lift Tickets
  • Ski & Ride School
  • Lodging and Vacation Packages
  • Winter Activities
  • Childcare Bookings
  • Equipment Rentals (booked on RentSkis.com or SkiRentals.com)


REFUND REQUEST FORM

UPHILL ACCESS IS CURRENTLY CLOSED ON ALL PORTIONS OF VAIL MOUNTAIN UNTIL FURTHER NOTICE.

WITHOUT SKI PATROL AND TERRAIN MAINTENANCE IT IS UNSAFE FOR SKIERS, RIDERS, THOSE SLEDDING AND FIRST RESPONDERS. THANK YOU FOR RESPECTING ALL POSTED CLOSURES.

morning groomer
NORTH AMERICA'S LARGEST SNOWMAKING ENHANCEMENT PROJECT

BLAZE NEW TRAILS

Throughout the summer of 2019, Vail Mountain operations teams and contractors were hard at work making the most significant snowmaking enhancement project in North America. A decade in the making, miles of trenches were dug, pipes laid, and the groundwork for this revolutionary put into place. The investment provides:

  • A legendary early season experience
  • Skiing & riding out of Mid-Vail  from day one
  • More predictable snow surfaces

Because only by blazing new trails, will you get the best snow in the world. You only get one start to a season. Never settle for anything less than the most legendary early season experience.

 

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Need Assistance?

As a result of COVID-19 “stay at home” orders, we have temporarily closed the Vail Resorts Call Center. For assistance with refunds, visit Snow.com/RequestRefund. For all other questions, email comments@vailresorts.com or visit snow.com for our latest updates and announcements.