Terms and Conditions of Sale and Deposit and Cancellation Policies

Please read these terms & conditions and  deposit and cancellation polices (collectively, the “Terms”) carefully.  These Terms (in their entirety), together with any terms and conditions presented with your purchase, printed on your lift tickets or pass media, or presented to you for signature at our resorts, form a binding agreement between you and the Vail Corporation d/b/a Vail Resorts Management Company, including its subsidiaries and affiliates regarding your purchase of passes, lift tickets, ski and ride school lessons, lodging, or any other products on this site.

Lift Access Products Terms of Sale

Last Updated: December 11, 2020

 

            Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) constitute a binding agreement between you and the Vail Corporation, doing business as Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”). By purchasing a Season Pass or other lift access product, including lift tickets, you are agreeing to be bound by these Terms.

 

ADVISORY

 

SECTION 5 OF THESE TERMS REQUIRES YOU TO COMPLY WITH ALL PUBLIC HEALTH AND SAFETY ORDERS, REGULATIONS, AND LAWS APPLICABLE AT ANY RESORT YOU ACCESS, INCLUDING AGREEING TO ANY ATTESTATIONS SET FORTH IN SECTION 5 OR OTHERWISE PROVIDED.

 

SECTION 15 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.

 

SECTION 17 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS.

 

SECTION 18 OF THESE TERMS INCLUDES LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.

 

SECTION 20 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

 

 


 

DEFINITIONS

 

The following definitions apply to these Terms.

 

Fixed Season Pass means a season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from 1 to 10 days. A list of Fixed Season Passes can be found here.

 

General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here.

 

“Season Pass” or “Pass” means Fixed Season Pass or General Season Pass.

 

Partner Resort means a resort on the list of Partner Resorts found here.

 

Vail Resorts Parties means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents.

 

 

 


 

TERMS

 

  1. Resort Operations. Vail Resorts has the right, in its sole and absolute discretion, to operate its resorts, facilities, and amenities in the manner it deems appropriate in its sole and exclusive judgment. Vail Resorts’ right to operate in the manner it deems appropriate includes, but is not limited to, the right to modify, expand, reduce, or cease operations of any resorts, facilities, or amenities at any time and for any period of time, and to implement, from time to time, reduced capacity or reservations systems or other requirements to use your Season Pass or other lift access product.

     

     

  2. No Guarantee. VAIL RESORTS DOES NOT MAKE ANY GUARANTEES WITH RESPECT TO ITS SEASON PASSES OR OTHER LIFT ACCESS PRODUCTS. For example, your purchase of any Season Pass or other lift access product does not guarantee: (a) access to any resorts, facilities, or amenities at any given time or for any number of days or for any minimum number of days; (b) any particular guest experience or your satisfaction with your guest experience at or with any resorts, facilities, or amenities; or (c) your ability to reserve any number of days or minimum number of days when Vail Resorts operates under a reduced capacity or reservation system. Your admission to any resorts, facilities, or amenities is subject to, among other things, capacity constraints and closures. Nothing in these Terms is a commitment by Vail Resorts to keep any resort, facilities, or amenities open for any particular period or amount of time and Vail Resorts reserves right to close any of its resorts, facilities, or amenities in its sole and absolute discretion.

     

  3. Reservation Policy. Vail Resorts’ reservation policy for the 2020/2021 season is available at epicpass.com. You acknowledge and agree to be bound by this reservation policy and any future changes to that policy.

     

  4. Resort Access. Your access to any resorts, facilities, or amenities varies based on the type of Season Pass or other lift access product you purchased. Your access to any resorts, facilities, or amenities may be subject to additional terms and policies.
  5. Public Health Compliance. If you purchase a Season Pass or other lift access product, you agree to comply with all public health and safety orders, regulations, and laws applicable at any resort you seek to access, including by agreeing to, and making, any attestation set forth herein or otherwise provided.

    a.  Vermont Attestation.  By purchasing any Season Pass or other lift access product which provides access to a resort located in the State of Vermont, you hereby agree to, and make, the following attestation: “I attest that I and each member of my party listed on a reservation I make to visit a resort managed by Vail Resorts located in the State of Vermont will comply with the State of Vermont's travel and quarantine policies when we visit the resort. I acknowledge that the State of Vermont’s mandatory guidance for ski resorts states that a failure to comply with travel and quarantine policies may result in the loss of future skiing and riding privileges in the State.

     

  6. Release of Liability, Assumption of Risks, and Indemnity Agreement. If you purchase a Season Pass or any other lift access product, you agree to sign and be bound by the Release of Liability, Assumption of Risks and Indemnity Agreement. If you do not sign and accept the Release of Liability, Assumption of Risks and Indemnity Agreement, your Season Pass or other lift access product will not be activated and you will not be able to use your Season Pass or other lift access product to access any resorts, facilities, or amenities. You will not be eligible for a refund based on any failure or refusal to sign the Release of Liability, Assumption of Risks and Indemnity Agreement.

     

  7. Deposit Policy. If you pay a deposit for a Season Pass, you agree to be bound by the Season Pass Deposit Policy, which is located below.

     

  8. Auto-Renew Policy. If you enroll in the annual automatic renewal program for your Season Pass you agree to be bound by the Auto-Renew Policy, which is located below.

     

  9. Refund Policy. Vail Resorts’ refund policies differ based on whether you purchased a Season Pass or other lift access product.

     

    1. Season Passes. If you purchase a Season Pass, you agree to be bound by the EPIC Coverage Refund Policy. All Season Passes are NON-REFUNDABLE except as set forth in the EPIC Coverage Refund Policy.

       

    2. Lift Tickets. Ifyou purchase a lift ticket, you agree to be bound by the Lift Ticket Refund Policy, which is located below.LIFT TICKETS are NON-REFUNDABLE except as set forth in the Lift Ticket Refund POLICY.
    3. Other Products.Any product other than a Season Pass or lift ticket is NON-REFUNDABLE unless expressly stated otherwise.

       

  10. EPIC Mountain Rewards. The EPIC Mountain Rewards Program is offered by Vail Resorts at its sole and absolute discretion. By purchasing a qualifying Season Pass and participating in the EPIC Mountain Rewards Program, you are agreeing to be bound by the EPIC Mountain Rewards Terms and Conditions. If you do not agree to bound by the EPIC Mountain Rewards Terms and Conditions, you may not participate in the EPIC Mountain Rewards Program.

     

  11. Revocation. Vail Resorts may revoke, confiscate, cancel, deactivate, and not re-issue your Season Pass or other lift access product, without providing any refund, if, in the sole and exclusive judgment of Vail Resorts, its Partner Resorts, or the ski area operator, you act in a manner that could endanger the safety or health of any person, violate any law or resort or facility policy, engage in any fraud, misconduct, or malfeasance, create a nuisance, for nonpayment or incomplete payment, or for other good cause.

     

  12. Lost or Stolen Pass. You hereby agree and acknowledge that you have an affirmative duty to immediately notify Vail Resorts or the ski area operator and authorities if your Season Pass is lost or stolen and that failure to do so may result in the loss or revocation of your Season Pass and any skiing, snowboarding, riding, or access privileges without any refund.

     

     

  13. Non-Transferable; Not for Resale. All Season Passes and OTHER LIFT ACCESS PRODUCTS are non-TRANSFERABLE and may not be resold, UNLESS EXPRESSLY STATED OTHERWISE IN WRITING.

     

  14. Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.

     

  15. Forum Selection. All lawsuits relating to or arising out of these Terms will be brought in the Federal or State Courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

     

  16. Time Limitation for Filing Suit. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

     

  17. Release; Sole Remedy. You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts or Partner Resorts, your inability to use your Season Pass or other lift access product during the season for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein. Refunds pursuant to Section 8 above, as applicable, are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or Partner Resorts or your inability to use your Season Pass or other lift access product during the season for which it was purchased.

     

    If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

     

  18. Limitation of Liability. You understand and agree that to the maximum extent permitted under applicabLe law, in no event will ANY OF THE Vail Resorts PARTIES be liable under any theory of liability (whether in contract, tort, statutory, or otherwise) for any direct, indirect, incidental, special, consequential, personal injury/wrongful death, punitive, or exemplary damages (Even if SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) THE OPERATION OF OUR RESORTS OR PARTNER RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SEASON PASS OR OTHER LIFT ACCESS PRODUCT, OR (C) ANY VIOLATION BY US OF these TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN, INCLUDING THE EPIC COVERAGE REFUND POLICY OR LIFT TICKET REFUND POLICY. NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SEASON PASS OR OTHER LIFT ACCESS PRODUCT YOU PURCHASED.

     

  19. Liability Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law.
  20. Class Action and Jury Waiver. You may only resolve disputes RELATING TO OR arising out of these Terms with us on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class action, private attorney general actions, and consolidation with other actions are not allowed. You hereby waive your right to a jury trial in any claim or cause of action RELATING TO OR arising out of these Terms.

     

  21. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.

     

  22. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.

     

  23. Modifications. Our customer service representatives are not authorized to modify any provision of these Terms, either verbally or in writing.

     

  24. Questions. If you have any questions regarding these Terms, please visit epicpass.com and view our FAQs, visit snow.com for our latest updates, or email us at comments@vailresorts.com.

 

  2020/2021 SEASON PASS

DEPOSIT POLICY

 

            If you pay a deposit towards the purchase of a Season Pass, you agree to be bound by this Season Pass Deposit Policy:

 

  1. I UNDERSTAND AND AGREE THAT BY PAYING THE $49 DEPOSIT, I AM COMMITTING TO BUY A SEASON PASS FOR THE 2020/2021 SEASON. I FURTHER UNDERSTAND AND AGREE THAT THIS $49 PAYMENT IS NON-REFUNDABLE EXCEPT AS SET FORTH IN THE EPIC Coverage Refund Policy.

     

  2. I agree the credit card provided will be authorized for the remaining balance of the Season Pass product purchased. The remaining balance will be automatically charged to my credit card on or around September 15, 2020. In the event the total price of the Season Pass product is lowered prior to the start of the 2020/2021 season, the remaining balance due will be reduced by the amount by which the total price is lowered.

     

  3. I agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. I understand this is the only manner by which I will receive such communications.

     

  4. I agree that THIS PASS IS NON-REFUNDABLE except as set forth in the EPIC Coverage Refund Policy. Once the $49 deposit payment has been made, the $49 deposit payment cannot be cancelled or refunded, nor can the pass purchase be cancelled or refunded except as set forth in the EPIC Coverage Refund Policy.

     

  5. I AGREE THAT THIS PASS IS NON-TRANSFERABLE AND MAY NOT BE RESOLD, UNLESS EXPRESSLY STATED OTHERWISE IN WRITING.

 

Other restrictions may apply. For complete details on restrictions, reservations, and blackout dates please visit epicpass.com or ask a sales representative. Child is defined as 5-12. Teen is defined as 13-18. Adult is defined as 13+ (if no teen product) or 19+. For questions, call 970.754.0008 or visit epicpass.com.

 

 


AUTO-RENEW POLICY

 

If you enroll in the annual automatic pass renewal program (the “Auto Renew Program”) you agree to be bound by this Auto-Renew Policy:

 

  1. If you/your child moved into a new age bracket on or before 4/6/20, you/your child's pass will be moved into the next appropriate age bracket. Age categories will be verified each year against the birth date on file, in order to confirm the specified pass is appropriate for the actual age of the pass holder. Customers will automatically get moved into the correct product age category while enrolled in the Auto Renew Program.

     

  2. The resorts included on our passes and ancillary pass benefits are subject to change without notice. If your pass product should change, you agree that your pass will be automatically renewed with the closest comparable season pass product from your initial purchase as determined by us.

     

  3. Your release of liability form covers up to three years of season pass participation within the Auto Renew Program. After three years of enrollment in the Auto Renew Program, you will need to re-sign the liability form.

     

  4. Pass Insurance is no longer available for any pass products.

     

  5. By electing to enroll in the Auto Renew Program, YOU AGREE AND UNDERSTAND THAT YOUR PASS IS NON-REFUNDABLE EXCEPT AS SET FORTH IN THE EPIC Coverage Refund Policy.Vail Resorts reserves the right to modify its refund policies for future seasons.

     

  6. You may also enroll in the Auto Renew Program at any time after your initial purchase by calling the Season Pass Call Center at 970.754.0005 or e-mailing seasonpass@vailresorts.com.

 


 

2020/2021 LIFT TICKET REFUND POLICY

 

ADVISORY

 

THIS POLICY IS EXPRESSLY INCORPORATED INTO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A LIFT TICKET MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

 

SECTION A

OVERVIEW

 

  1. Lift Ticket Refund Policy. This Lift Ticket Refund Policy (the “Policy”) is the refund policy applicable to all lift tickets. This Policy applies only to lift tickets. It does not apply to any other lift access products, such as Season Passes. Your lift ticket is not refundable except as set forth in this policy.

     

  2. Terms of Sale. This Policy is incorporated into the Lift Access Products Terms of Sale to which you must agree when purchasing a lift ticket. By purchasing a lift ticket, you are agreeing to be bound by this Policy and the Lift Access Products Terms of Sale, including without limitation the forum selection, release/sole remedy, limitations on liability, and class action and jury waiver provisions set forth therein.

     

  3. Processing of Request. Vail Resorts will use reasonable efforts to respond to your refund request in a timely manner, but does not guarantee that your refund request will be processed within any specified or maximum period of time.

     

  4. Proper Submission. Vail Resorts shall have no obligation to process any refund requests that are not timely submitted, incomplete, or not submitted through the methods required by this Policy. Your failure to submit a timely and complete refund request through the required methods will forfeit any right you may have to such refund.
  5. No Access After Refund. If you receive a refund, your single day or multi-day lift ticket will cease to be valid and you will no longer be able to use your lift ticket.
  6. Ticket Revocation. You will not be eligible for a refund of any kind if you are unable to use your single day or multi-day lift ticket due to your ticket being revoked, confiscated, canceled, deactivated, and/or not re-issued because Vail Resorts, in its sole and exclusive judgment, determined that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay amounts due, or for other good cause.
  7. Questions. If you have any questions regarding this Policy or other inquiries, please view our FAQs or email us at comments@vailresorts.com.

Section B

UNUSED LIFT TICKETS

 

  1. Eligibility for a Refund - Unused Lift Ticket. If you have not used your single-day or multi-day lift ticket, you are eligible to receive a full refund for your lift ticket if you request a refund before 12 p.m. (local time at the resort) on the first date for which your single day or multi-day lift ticket may be used.

     

  2. Amount of Refund. The amount of your refund will be the amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).

     

  3. How to Request a Refund.

     

    1. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.

       

    2. Online Request. Once available, you may request a refund online by submitting the refund request form that will be made available on snow.com or the resort website for which your lift ticket provides access. We anticipate this online form will be made available around mid-December 2020.

       

    3. Phone Request. For refund requests made on or before December 15, 2020, you may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number. After December 15, 2020, we ask that you submit your request in-person or via the online request form.

     

  4. Multi-Day Lift Tickets - No Partial Refund. If you purchased a multi-day lift ticket, no partial refund will be issued for specific days, unless otherwise stated in this Policy.

 

Section C

ILLNESS/INJURY

 

  1. Eligibility for a Refund - Illness/Injury. If you are unable to use or continue using your single-day or multi-day lift ticket due to an illness or injury, you may be eligible for a partial or full refund.
    1. Single-Day Lift Tickets. You are eligible to receive a refund for a single-day lift ticket due to illness or injury if you request a refund no later than 12 p.m. (local time at the resort) on the date for which your lift ticket provides access, even if you used your ticket before 12 p.m. on that date.
    2. Multi-Day Lift Tickets. You are eligible to receive a partial or full refund for a multi‑day lift ticket due to illness or injury if you request a refund no later than 12 p.m. (local time at the resort) on one of the days for which your lift ticket provides access. You will not receive any refund for any days on your lift ticket that precede the date on which you make your refund request, nor will you receive any refund for any days on your lift ticket for which you do not submit a request before 12 p.m. (local time at the resort).
  2. Verification of Illness/Injury. Vail Resorts may require proof or verification of your illness or injury to determine your eligibility for a refund. If you are unable to provide acceptable proof of illness or injury (as determined in our sole and absolute discretion), we reserve the right to deny your refund request.
  3. Amount of Refund.
    1. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    2. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by illness or injury. For example, if you purchased a 3-day Advanced Lift Ticket and you were unable to ski on your last day due to illness or injury, your refund would equal the difference between the amount you paid for the 3-day Advanced Lift Ticket and the amount you would have paid for a 2-day Advanced Lift Ticket, as determined by Vail Resorts.
  4. How to Request a Refund.

     

    1. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.

       

    2. Online Request. Once available, you may request a refund online by submitting a refund request form that will be made available on snow.com or the resort website for which your lift ticket provides access. We anticipate this online form will be made available around mid-December 2020.

       

    3. Phone Request. For refund requests made on or before December 15, 2020, you may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number. After December 15, 2020, we ask that you submit your request in-person or via the online request form.

 


 

SECTION D

Refunds for RESORT CLOSURES

OR LIFT TICKET CANCELLATIONS DUE TO COVID-19

 

  1. Eligibility for a Refund - Closures/Cancellations Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket due to COVID-19, you are eligible for a partial or full refund for the affected day(s) on your lift ticket.
  2. Amount of Refund.
    1. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    2. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation due to COVID‑19. For example, if you purchased a 3-day Advanced Lift Ticket and you were unable to ski on your last day due to a COVID-19 resort closure, your refund would equal the difference between the amount you paid for the 3-day Advanced Lift Ticket and the amount you would have paid for a 2-day Advanced Lift Ticket, as determined by Vail Resorts.
  3. How to Request a Refund. If a qualifying resort closure or lift ticket cancellation due to COVID-19 occurs on a date for which your lift ticket provides access, Vail Resorts may process your refund automatically or may provide you notice (e.g., by email, website announcements/FAQs, or social media posts) that it is unable to process your refund automatically or further action is required by you within a specified time period to process your refund. Vail Resorts will use reasonable efforts to process your refund but cannot guarantee that your refund will be processed within any specified or maximum period of time. In the event you believe you are entitled to a refund due to a COVID-19-related resort closure or lift ticket cancellation and you have not been refunded or contacted by or received information from Vail Resorts within eight (8) weeks of the final date on which your lift ticket could be used, please contact the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.

 

SECTION E

Refunds for RESORT CLOSURES

OR LIFT TICKET CANCELLATIONS NOT DUE TO COVID-19

 

  1. Eligibility for a Refund - Closures/Cancellations Not Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket for the entire day due to reasons not related to COVID-19 or ticket revocation, you are eligible for a partial or full refund for the affected day(s) on your lift ticket.

     

  2. Amount of Refund.
    1. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    2. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation. For example, if you purchased a 3-day Advanced Lift Ticket and you were unable to ski on your last day due to the closure, your refund would equal the difference between the amount you paid for the 3-day Advanced Lift Ticket and the amount you would have paid for a 2-day Advanced Lift Ticket, as determined by Vail Resorts.
  3. How to Request a Refund. If a resort closure or lift ticket cancellation occurs due to reasons unrelated to COVID-19 (or ticket revocation) on a date for which your lift ticket provides access, you must request a refund within thirty (30) days of the final date on which your lift ticket could be used. You may submit your request in the following ways:
    1. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.

     

    1. Online Request. Once available, you may request a refund online by submitting the refund request form that will be made available on snow.com or the resort website for which your lift ticket provides access. We anticipate this online form will be made available around mid-December 2020.

 

Phone Request. For refund requests made on or before December 15, 2020, you may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number. After December 15, 2020, we ask that you submit your request in-person or via the online request form.

 

 

 

 

LODGING, CAR RENTAL, SHUTTLE, EQUIPMENT RENTAL, PACKAGE POLICIES

DEPOSIT AND CANCELLATION POLICIES – Lodging Policies Vary by Property:

POLICY ONE (See list of properties applicable for policy one):

For Stays Now – December 16, 2021

Deposit: $0 Deposit.

Final Payment: Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation: Reservations cancelled at least 48 hours before arrival are fully refundable. Any changes made to a reservation within the 48-hour window are non-refundable and non-changeable.

 

For Stays December 17, 2021 – January 1, 2022

Deposit: First night payment in full. Non-refundable when reservation is made.

Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation: Reservations cancelled at least 45 days prior to arrival are refundable, excluding deposit. Any changes made to a reservation within the 45-day window are non-refundable and non-changeable.

 

For Stays January 2, 2022 – April 16, 2022

Deposit: One night payment in full. (tax included) Non-refundable when reservation is made.

Final Payment: Full and final payment is due 30 days prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation: Reservations cancelled at least 30 days prior to arrival are refundable, excluding deposit. Any changes made to a reservation within the 30-day window are non-refundable and non-changeable.

 

Cancellation policy varies by property. View your specific policy at time of booking prior to completing your purchase.

Ski and Ride School Terms of Sale

Last Updated: October 1, 2020.

Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) constitute a binding agreement between you and the Vail Corporation, doing business as Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”). By purchasing a Ski & Ride School Product (as defined below) you are agreeing to be bound by these Terms.

DEFINITIONS

The following definitions apply to these Terms.

Cancellation Fee” means 50% of the cost of any Ski & Ride School Product.

Family Member” means your child, domestic partner, brother, sister, mother, father, stepchild, stepbrother, stepsister, stepparents, legal guardian, foster child, ward or legal ward.

H&S Protocols” means any protocols posted or in effect at any resort that promote health and safety.

Lift Access Product” means any product sold by Vail Resorts that grants lift access.

Ski & Ride School” means a ski and snowboard school located at a resort that is owned and operated by Vail Resorts. “Ski & Ride School Product” means a private lesson, group lesson, or other product available for purchase at any Ski & Ride School.

Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents.

TERMS

 

  1. Resort OperationsVail Resorts has the right, in its sole and absolute discretion, to operate its resorts, facilities, and amenities in the manner it deems appropriate in its sole and exclusive judgment. Vail Resorts’ right to operate in the manner it deems appropriate includes, but is not limited to, the right to modify, expand, reduce, or cease operations of any resorts, facilities, or amenities at any time and for any period of time, and to implement, from time to time, reduced capacity or reservations systems or other requirements to use your Ski & Ride School Product. 

  2. No Guarantee. VAIL RESORTS DOES NOT MAKE ANY GUARANTEES WITH RESPECT TO SKI & RIDE SCHOOL PRODUCTS.For example, your purchase of any Ski & Ride School Product does not guarantee: (a) access to any resorts, facilities, amenities, or instructors at any given time or for any number of days or for any minimum number of days or (b) any particular guest experience or your satisfaction with your guest experience at or with any resorts, facilities, amenities, or instructors. Your admission to any resorts, facilities, or amenities is subject to, among other things, capacity constraints, closures, and staffing. Nothing in these Terms is a commitment by Vail Resorts to keep any resort, facilities, or amenities open for any particular period or amount of time and Vail Resorts reserves right to close any of its resorts, facilities, or amenities in its sole and absolute discretion. 

  3. Ski & Ride School General Policies & Procedures. The following policies and procedures apply to all Ski & Ride School Products:

a. Check-in: You should check-in to your lesson at the meeting location at least 30 minutes prior to your lesson start time. If you are late to your lesson and the Ski & Ride School is not able to accommodate you for that day or you cannot reschedule for any reason (including but not limited to mountain reservation and lesson availability), you will not be able to participate in your lesson and you will not be eligible for a refund.

b. Advance Purchase Required: Walk-up or day-of lessons are not available. Day-of lesson add-ons and modifications are subject to availability and are not guaranteedWe reserve the right to modify this advance purchase policy at any time and for any reason.

c. You must follow all H&S Protocols. H&S Protocols may be posted at the Ski & Ride School or provided to you verbally by your instructor. 

d. Children in group lessons are required to maintain 6 ft (2 meters) of physical distance from each other when feasiblehowever, children in group lessons are considered a cohort and are permitted to ride chairlifts, eat lunch, take breaks, etc., without maintaining physical distancing. 

e. You must complete a self-health screening on the day of your lesson, prior to the lesson start time. If you have enrolled your child in a lesson, you must complete the self-health screening for your child on the day of the lesson, prior to the lesson start time. If you (or your child) do not pass the self-health screening, please request to reschedule or request a refund pursuant to the Personal Illness Exception provided in these Terms. The Ski & Ride School will provide instructions for completing your self-health screening prior to your lesson start time.

f. You must wear a face covering at all times during your lesson.

g. Children age 12 and under must wear a winter sport protective helmet while participating in a lesson. Children over the age of 12 who participate in designated children's classes or programs must wear a helmet. 

h. You are responsible for your safety and that of others while participating in winter mountain sports activities. Always show courtesy to others and be aware that there are elements of risk in skiing and riding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Become familiar with and observe "Your Responsibility Code" and share with other skiers and riders the responsibility for a great skiing experience.

4. Private Lesson Policies. The following policies apply to private lessons only:

  1. If you request a private lesson online, this Ski & Ride School Product will appear as “Purchased” in the trip folder. However, your credit card will not be charged until after the Ski & Ride School has sent you a confirmation email to confirm your lesson date and additional details. If you do not receive a confirmation email 48 hours prior to your lesson start time, please contact the Ski & Ride School using the contact information provided in Appendix 1.
  2.  You may add up to 5 additional guests to your private lesson. You will be sent a form after booking your private lesson, and you will need to provide additional information for all guests at least 48 hours in advance of the lesson. This will reserve their mountain access for the day of the private lesson. Each guest will also need a valid Lift Access Product in order to participate in the private lesson.

  3.  Please be aware that you may be contacted by an agent of the Ski & Ride School prior to your arrival to finalize additional lesson details. 

5. Mountain Reservation Policy. Your purchase of a Ski & Ride School Product automatically grants you a mountain reservation for the date of your lesson. If you cancel your lesson, your mountain reservation will be automatically cancelled and you will not be able to ski or ride that day unless you separately make a mountain reservation at epicpass.com. Automatic mountain reservations apply only to the individual or individuals booked for the applicable Ski & Ride School Product and does not extend to other individuals (such as parents or guardians). Vail Resorts’ mountain reservation policy for the 2020/2021 season is available at epicpass.com.

6. Lift Access. To participate in your lesson, you must have purchased a valid Lift Access Product. Lift Access Products are subject to the Lift Access Products Terms of Sale. Your access to any resorts, facilities, or amenities may be subject to additional terms and policies.

7. Timing for Credit Card Charge.  The credit card you used to purchase a Ski & Ride School Product may be charged at any time from the date of your booking to your actual lesson date.

8. Refund & Cancellation Policy

  1. Changes or cancellations can be made in advance of your lesson date by calling or emailing the Ski & Ride School conducting your lesson. The phone number and email address are provided in Appendix 1.

  2. Changes to your Ski & Ride School Product are subject to mountain reservation and lesson availability, and Vail Resorts’ reserves the right to refuse any change request in its sole discretion.
     
  3.  Any Ski & Ride School Product that is cancelled prior to 48 hours of the lesson start time will be issued a full refund.

  4. Any Ski & Ride School Product that is cancelled within 48 hours of the lesson start time will charged the Cancellation Fee.

  5. For Ski & Ride School Products that contain multiple lesson days, the Cancellation Fee is 50% of the cost of the first lesson. All other days in a multiple lesson Ski & Ride School Product will be fully refunded.

i. Example: An individual has purchased a Ski & Ride School Product with 3 full-day lessons for a total price of $1200. This individual cancels the entire Ski & Ride School Product 24 hours prior to the lesson start time. The Cancellation Fee will be $200 ($400 x 50%). The refunded amount will be $1000 ((1st lesson day - $200) + (2 lesson days @ $400 per day)). 

f. Personal Illness/Injury Exceptions

i. If you cancel any Ski & Ride School Product due to personal illness/injury within 48 hours of your lesson start time and the reason for your cancellation is personal illness/injurywe will provide you a full refund, provided, howeverwe reserve the right to request medical documentation confirming your personal illness/injury, and if you do not promptly supply such medical documentationwe may deny you a refund.

ii. If you do not pass the health screen on the day of your lesson or you need to care for a Family Member that has failed a health screen, you will have the option to either: (a) receive a full refund of your Ski & Ride School Product or (b) change your lesson date (subject to mountain reservation and lesson availability).

g. Resort Closure: You may be eligible for a “Closure and Cancellation Refund (or “C&C Refund”)if a Reservation Cancellation Event or an Extended Resort Closure Event occurs.

i. A Reservation Cancellation Event” occurs when Vail Resorts cancels one or more of your lessons as a result of capacity constraints or a Resort Closure Event. 

ii. A “Resort Closure Event” occurs at a resort when no lifts are operating at that resort due to one or more of the following reasons:

  1. The occurrence of a disease, epidemic, or pandemic, including the ongoing COVID-19 pandemic;
  2.  The occurrence of a flood, hurricane, tornado, earthquake, fire, or volcanic eruption (each a “Natural Disaster”);
  3.  The occurrence of a terrorist attack; or
  4. The occurrence of a hostile or war-like action.

iii. If you are eligible for a C&C Refund, Vail Resorts will automatically issue a refund to the credit card you have on file. 

h. Refunds will not be issued in any of the following circumstances:

i. You are not eligible for a refund based on any inability to use all or some of your Ski & Ride School Product due to weather or wind-related events, including snow levels.

ii. You are not eligible for a refund if you retroactively request a refund for unused Ski & Ride School Products.

9. Release of Liability, Assumption of Risks, and Indemnity Agreement. IF YOU PURCHASE A SKI & RIDE SCHOOL PRODUCT, YOU AGREE TO SIGN AND BE BOUND BY THERELEASE OF LIABILITY, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT.  If you do not sign and accept the Release of Liability, Assumption of Risks and Indemnity Agreement, you will not be allowed to participate in your lesson. You will not be eligible for a refund based on any failure or refusal to sign the Release of Liability, Assumption of Risks and Indemnity Agreement unless you also request a refund in accordance with the Refund & Cancellation Policy contained in these Terms.

10Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.

 

11.Forum Selection.All lawsuits relating to or arising out of these Terms will be brought in the Federal or State Courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum. 

12. Time Limitation for Filing Suit. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

13.Release; Sole Remedy. You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts, your inability to use your Ski & Ride School Product during the time period for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein. Refunds under these Termsare your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or your inability to use your Ski & Ride School Product during the time period for which it was purchased. 

 

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." tIf you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

 

14.Limitation of Liability. YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL ANY OF THE VAIL RESORTS PARTIES BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, PUNITIVE, OR EXEMPLARY DAMAGES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OFTHE POSSIBILITY OF SUCH  DAMAGES), INCLUDING BUT NOT LIMITED TO AS ARESULT OF: (A) THE OPERATION OF OUR RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SKI & RIDE SCHOOL PRODUCTOR (C) ANY VIOLATION BY US OF THESE TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN.NOTWITHSTANDING THEFOREGOING, SUCH LIABILITY WILLNOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SKI & RIDE SCHOOL PRODUCT YOU PURCHASED.

15. Liability Exclusions and LimitationsSome jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damagesAccordingly, some of the above limitations and disclaimers may not apply to youTo the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable lawWe disclaim any warranties to the maximum extent permitted under applicable law.

16.Class Action and Jury Waiver. YOU MAY ONLY RESOLVE DISPUTES RELATING TO OR ARISING OUT OF THESE TERMS WITH US ON AN INDIVIDUAL BASIS AND MAY NOT BRING AND EXPRESSLY WAIVE THE RIGHT TO BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ACTIONS ARE NOT ALLOWED. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL IN ANY CLAIM OR CAUSE OF ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

17. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.

18. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.

RESORT SPECIFIC INFORMATION

  1. Contact information for changes, refunds, and questions related to your Ski & Ride School Product is: Vail Ski & Ride School: Phone Number: 970-754-4300 Email Address: vailskischool@vailresorts.com.

  2. Vail Ski & Ride School has specific policies that modify the policies contained in these Terms. To the extent the policies contained in this Appendix 1 conflict with the policies contained above, the policies in this Appendix 1 shall control. Vail Ski & Ride School’s specific policies are as follows: