Frequently Asked Questions

Lift Tickets and Season Passes

How Can I get the Best Deal on Lift Tickets?
How Much are Lift Tickets this Winter? Can I Buy Them Online?
What Season Passes are Offered for the upcoming Season? Where Can I Use Them? Where Can I buy One?
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About Epic Is Endless

Where is Las Leñas?
Are there benefits in Las Leñas for Epic Pass holders?
What is the relationship between Las Leñas and Vail Resorts?
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Epic Pass

Do I earn PEAKS Reward points for an Epic Season Pass purchase?
Does the Epic Season Pass include Arapahoe Basin?
Epic Pass...What's the catch?
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Ski and Snowboard School Lessons

Are lift tickets included with ski lessons/ski school?
Can I make reservations for lessons/ski school in advance?
Do you have rentals available for Children's Ski and Ride School?
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PEAKS

How do I log in to the website to access my PEAKS account, renew my season pass, or change my address?
What can I use my PEAKS points for?
What is PEAKS? How does it work?
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Mountain Information

What are some of the mountains' statistics? Lifts, acres, runs, etc?
What are the resorts opening and closing dates for the season?
What is the winter weather like? How much snow do the mountains get?
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Discounts and Savings

Can I get a discount for being a PSIA or National Ski Patrol member?
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Equipment and Rentals

Do I need a reservation to rent equipment? If so, when should I make my reservation?
If I am renting, what if I have my own boots?
If I am renting, when and where do I pick up my equipment?
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Activities

What can my kids do at Vail?
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Lodging

How do I book my vacation? Can I reserve lodging and other things online?
How is our condo furnished? (Linens, dishes and decor)
Where can I get a map of Vail, and where is my hotel in relation to the lifts?
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Season Pass Insurance

Is Season Pass Insurance Available? What does it cover?
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Dining and Nightlife

What are my dining options around town?
What is the dress code for dining out?
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Travel and Transportation

How can I rent a car online?
Where can I park for skier day-parking?
Where is the closest airport? Can I book a flight online?
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Childcare

Can I call to check in on my child in the Nursery / Daycare?
Do you do background checks on your Nursery / Daycare staff?
My Child is an Infant with a specific schedule, how does your Infant Program work?
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Customer Service

How do I contact lost and found?
What is the customer service phone number? What are the operating hours for the customer service help line?
What is the snow report phone number?
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My Account

How can I get a refund?
How do I change my email address? Can I unsubscribe from email updates?
I don't have a credit card. How can I pay with a check?
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Environment

Do the ski resorts make snow?
What is the Mountain Pine Beetle? Does it affect the ski resorts?
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Online Tools

How do I sign up for regular updates on exclusive offers and travel deals?
What is Snowmate?
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Miscellaneous

How can I get employment information?
How many days have I skied this season?
What should I wear while skiing or snowboarding? How should I dress?
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